Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and BioGen Restoration ("BioGen," "we," "us," or "our"). By accessing our website, using our services, or opting in to our SMS program, you agree to be bound by these Terms.

If you do not agree to these Terms, do not use our services.

2. Description of Services

BioGen Restoration is a hormone optimization and peptide therapy clinic providing telemedicine services across multiple licensed states. Our services include:

• Telemedicine consultations with licensed providers.
• Hormone replacement therapy (HRT), including testosterone replacement therapy (TRT).
• Peptide therapy and weight loss treatments.
• Lab work coordination and review.
• Prescription fulfillment via partner pharmacies.
• Patient portal and ongoing care management.

3. Eligibility

You must be at least 18 years old and a resident of a state in which we are licensed to provide services. By using our services, you represent that you meet these eligibility requirements and that all information you provide is accurate and complete.

4. Telehealth Services

Our providers deliver care through telemedicine. The information you provide during consultations is used to evaluate your suitability for treatment. Treatment is not guaranteed; our clinicians may decline to prescribe based on their professional medical judgment.

Telemedicine services are not appropriate for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.

5. Payments & Billing

• Recurring Memberships: Membership dues are processed via Stripe on a recurring basis until cancelled.
• One-Time Purchases: Individual prescription purchases are processed via Square at the time of purchase.
• Refunds: Membership fees and consultation fees are generally non-refundable. Prescription medications, once dispensed, cannot be returned or refunded.
• Cancellation: You may cancel your membership at any time by contacting us. Cancellation takes effect at the end of the current billing period.
• Failed Payments: If a payment fails, we may suspend services until the balance is resolved.

7. Prescriptions & Refills

All prescriptions are issued at the discretion of our licensed providers based on your individual medical evaluation. Refills require a valid, unexpired prescription and may require updated lab work or a follow-up consultation.

You acknowledge that controlled substances and certain medications have additional regulatory requirements and that BioGen complies with all applicable state and federal prescribing laws.

8. Shipping & Returns

Medications and supplies are shipped from licensed pharmacy partners. Shipping times vary by location and product. Once dispensed, prescription medications cannot be returned or refunded due to FDA regulations and patient safety.

If you receive damaged or incorrect medication, contact us within 48 hours of delivery at info@biogenrestoration.com.

9. User Conduct

You agree not to:

• Provide false, misleading, or incomplete medical information.
• Share your patient portal credentials with others.
• Resell, redistribute, or transfer prescriptions issued to you.
• Use our services for any unlawful purpose.
• Attempt to interfere with or disrupt our website or services.

10. Intellectual Property

All content on biogenrestoration.com — including text, graphics, logos, images, and software — is the property of BioGen Restoration or its licensors and is protected by intellectual property laws. You may not copy, reproduce, or distribute our content without our prior written consent.

11. Disclaimers

Our services are provided "as is" without warranties of any kind, whether express or implied. While our providers exercise professional medical judgment, individual results from hormone optimization, peptide therapy, or weight loss treatments vary and are not guaranteed.

Information on our website is for educational purposes only and does not constitute medical advice. Always consult with a licensed healthcare provider before starting any treatment.

12. Limitation of Liability

To the maximum extent permitted by law, BioGen Restoration and its officers, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability for any claim arising from these Terms or our services shall not exceed the amount you paid to us in the 12 months preceding the claim.

13. Governing Law

These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Arkansas.

14. Contact

Questions about these Terms? Contact us at: